Shipping, Tracking and Returns
The Gi Factory offers FREE shipping within Australia on all gis and uses courier and Australia Post services for all shipping methods.
Other items attract a flat rate shipping cost of $10.
Please visit our courier tracking page if you received a consignment number starting with "DD".
Please visit Australia Post's tracking page if you received any other tracking number and express post services.
The Gi Factory Free shipping (courier and Australia Post) will usually ship within 2 business days and will be delivered within 5 business days or within Australia Post determined time frames.
You can return or exchange your purchase up to 14 days from the purchase date in place of store credit or another item. Returned or exchanged products must be in brand new condition and in the original box and/or packaging. Should clothing tags be removed from a returned item, a $25 restocking fee will be charged before the exchange will take place.
Should you choose incorrectly (wrong sizing etc.) The Gi Factory will approve store credit upon return of items purchased in their original condition. Should you choose to exchange due to incorrect sizing, The Gi Factory will replace with the suitable size pending it is in stock. The Gi Factory takes no responsibility for delays caused during exchanging products due to stock levels or any other processes associated with the new item's manifestation.
If goods are faulty, please contact us. Once the goods are deemed faulty by the company or its manufacturer we’ll arrange for an exchange of the faulty item.
All queries and return requests are to be forwarded to firstname.lastname@example.org and we will call to arrange.
All costs incurred returning a product to The Gi Factory are to be covered by the customer and it is the customer's responsibility to ensure the product is delivered to:
The Gi Factory
Level 7, 91 Phillip Street
Parramatta N.S.W 2170
No responsibility is taken for the returned item until The Gi Factory acknowledges it's arrival. We will then ship the exchanged product free of charge.
All advertised items are subject to availability even if the item is stated as available. Due to stock movements and distribution arrangements it can be hard to ensure our inventory levels online are 100% accurate. This is a fast paced business, clients want their Gis YESTERDAY!
All terms and conditions are subject to change at anytime without notice.